1.1 Operator Details

The CraftCleaners.eu online shop is operated by:

• Company: Ecommate Sp. z o.o.
• NIP: 5671930881
• REGON: 527446995
• Legal Form: Limited liability company

1.2 Contact Information

You can contact the shop via email at: contact@craftcleaners.eu

1.3 Scope of Application

These General Terms and Conditions (GTC) govern the conditions for purchases in the CraftCleaners.eu store.

1.4 Acceptance of Terms

The customer accepts these GTC by placing an order.

2.1 Order Eligibility

Orders can be placed by adults with full legal capacity.

2.2 Order Availability

Orders are accepted 24/7 via the CraftCleaners.eu website.

2.3 Order Requirements

The prerequisite for processing an order is the correct completion of the order form.

3.1 Pricing

All prices are quoted in Polish zloty (PLN) and include VAT.

3.2 Payment Methods

The customer can choose one of the following payment methods:

• Bank transfer
• Online payment (PayPal)
• Payment upon delivery

4.1 Delivery Time

Delivery time is 1 to 5 business days, depending on product availability.

4.2 Delay Notification

The customer will be informed of any delays in order processing.

4.3 Order Fulfillment

If the order cannot be fulfilled, the seller will contact the customer to clarify further steps.

5.1 Shipping Costs

Shipping costs are borne by the customer, unless otherwise specified in an offer or promotion.

5.2 Delivery Methods

Deliveries are made via courier services and pick-up points.

6.1 Right to Return

The customer has the right to return the purchased goods without giving any reason within 14 days of receipt.

6.2 Complaint Submission

Complaints must be submitted in writing to the company address or by email at contact@craftcleaners.eu.

6.3 Complaint Processing

If the complaint is accepted, the seller will bear the shipping costs.

7.1 Data Administrator

The administrator of personal data is Ecommate Sp. z o.o., NIP: 5671930881.

7.2 Data Processing

Personal data will be processed exclusively for the purpose of processing orders and for marketing purposes with the customer’s consent.

For more information, please refer to our Privacy Policy.

8.1 Applicable Law

For matters not regulated by these Terms and Conditions, the provisions of the German Civil Code (BGB) apply.

8.2 Amendments

The Seller reserves the right to amend these Terms and Conditions. Customers will be notified of any changes.