Privacy Policy
Your Privacy Matters
At CraftCleaners.eu, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with applicable data protection regulations.
Data Controller
The controller of personal data within the CraftCleaners.eu online shop is:
Purpose of Data Processing
We process personal data for the following purposes:
- Processing of orders – to fulfill your purchase and deliver products
- Processing of complaints and returns – to handle any issues with your order
- Sending marketing information – with your explicit consent only
- Improving user experience – to enhance our website and services
Data We Collect
We collect the following data during the ordering process:
- First name and last name
- Delivery address
- Email address
- Telephone number
We Only Collect What We Need
We collect only the minimum data necessary to process your order and provide you with excellent service.
Legal Basis for Processing
Personal data is processed on the basis of the following legal grounds:
- Customer consent – when you explicitly agree to data processing
- Necessity for contract performance – to fulfill your order
- Legal obligations – to comply with applicable laws and regulations
Recipients of Data
The collected data may be shared with the following trusted recipients:
- Courier services and transport companies – for order delivery
- Payment service providers – such as PayPal for secure payment processing
- External partners – who support us in processing orders
Your Data is Protected
We only share your data with trusted partners who are contractually obligated to protect it and use it solely for the specified purposes.
Data Retention
Personal data will be stored only for the duration necessary to fulfill the purposes for which it was collected. Once the purpose has been fulfilled, the data will be retained in accordance with the statutory retention periods and then deleted.
Your Rights
You have the following rights regarding your personal data:
View all personal data we hold about you
Correct any inaccurate personal data
Request deletion of your data
Limit how we process your data
Receive your data in a portable format
Object to certain data processing activities
Exercise Your Rights
You can exercise any of these rights at any time by sending a request to contact@craftcleaners.eu. We will respond to your request within 30 days.
Data Transfer to Third Parties
We do not transfer personal data to third parties unless it is necessary to fulfill the contract or due to legal requirements. In such cases, we ensure that the transfer is carried out in accordance with applicable data protection laws.
Use of Cookies
Our website uses cookies to improve the user experience and operate the store. Cookies are small text files stored on the user’s device.
Cookies help us:
- Analyze website usage and traffic patterns
- Remember your preferences and settings
- Offer personalized content and advertising
- Improve overall functionality and performance
You can control cookie settings through your browser preferences at any time.
Data Transfer to Third Countries
In certain cases, it may be necessary to transfer data to countries outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with GDPR requirements.
Security Measures
We have taken appropriate technical and organizational measures to protect users’ personal data from loss, misuse, or unauthorized access.
Our security measures include:
- SSL/TLS encryption for all data transmission
- Secure data storage with restricted access
- Regular security audits and updates
- Employee training on data protection
- Incident response procedures
Changes to Privacy Policy
We reserve the right to change this Privacy Policy. All changes will be posted on this page and will be effective upon posting. You are encouraged to review this Privacy Policy periodically to stay informed about how we protect your data.
Questions About Privacy?
If you have any questions about data protection or wish to exercise your rights, please don’t hesitate to contact us. We’re here to help and will respond to your inquiry promptly.
📧 contact@craftcleaners.euEcommate Sp. z o.o. ensures that personal data is processed in accordance with applicable data protection regulations including GDPR.